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Project
service |
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With its keen concern on the long-term development of
its technical team, Multicom provides all kinds of specific
domestic technical training and interior technical exchange to
set up a relaxing team spirit and harmonic work condition with
competition. We advocate efficient, quality and
customer-oriented service. Based on the scientific, practical,
sincere and precise work attitude, we stick to the
"mutual benefit" principle with communication
interaction as the bridge to provide the most rational
solutions. We based our construction progress on planning and
guarantee project quality on norms, which makes us the best in
the trade.
We believe that our excellent service team and quality
projects are the best representation of our "Customers
First" principle.
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Technical
support for products |
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As a hi-tech enterprise, a
communication company bases its market share and brand on
frontline technology and mature product development. Backed by
NUPT, Multicom is devoted to the research and development of
communication products to meet the demand of the market.
Through the long-term cooperation wit NUPT and the staff
technical training, the technical support center will offer
better support for the long-term running and maintenance and
upgrading of equipments. We communicate with our clients via
our round-the-clock hotline. With our great sense of
responsibility and expertise, we shall offer more service to
meet our customers' demands. |
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Our Service
philosophy |
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The service philosophy is
about the procedure and service for the optimization of
product performance, applicable for the transmission system.
The product features depend on the interreaction of software,
hardware and firmware. The systemization of the philosophy can
not only enable customers to complete part of the service, but
also provide comprehensive service and solutions upon
demand.
Without improved service, there cannot be users and
market share. Therefore, Multicom has set up a complete set of
service management system with detailed rules mainly on market
propaganda, technical exchange, client reception, user
training, etc., so as to realize efficient service, establish
good prestige and client foundation and thus get more
long-term users.
Multicom focuses on the construction of its service
culture with service sprit as the core of its business spirit
and users' needs as its only direction. It keeps the
enhancement of its staff, especially the market management
personnel and project service personnel's service awareness,
who shall keep improving and gain good feedback with perfect
and sincere service to create a new corporate image with
frontier spirit.
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Copyright @2001-2007 Guangdong
Multiplication Communication Co., Ltd |
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